Privacy Policy

Company name: Cardboard, Inc.

Contact: founders@usecardboard.com

Address: 1900 Powell St, Emeryville, CA 94608

This policy covers information we collect:

• when you visit our websites
• when you create an account or use the Service
• when you upload or create content in projects
• when you communicate with us (support, feedback, etc.)

This policy does not cover third-party services you may link to or use separately.

We use information to:

Provide and operate the Service

• upload, store, and stream your media
• render previews and exports
• enable collaboration (sharing, comments, review links)

Run AI-assisted features you request

• generate captions, help search your footage, understand scenes, and propose edits

Maintain reliability, security, and performance

• detect and prevent abuse, fraud, or security incidents
• troubleshoot issues and improve stability

Communicate with you

• send account notices, product updates, and respond to support

Billing and payments (if applicable)

• process subscriptions and prevent payment fraud

Improve the Service

• analyze aggregate usage patterns to improve workflows and user experience

Cardboard may process your content using a mix of:

• in-browser processing (some processing may happen locally in your browser)
• cloud processing (some processing may happen on our servers or infrastructure providers)

Your control: AI features run when you use them (for example, when you request captions, search, or suggestions).

Model training

We do not use Customer Content to train general-purpose AI models. We may use de-identified or aggregated usage data (like feature usage counts, latency, and crash metrics) to improve the Service.

We share information only as needed:

With service providers

We use vendors to host infrastructure and provide supporting services. They are permitted to process data only to provide services to us.

With collaborators you invite

If you share a project or workspace, collaborators may access the Customer Content and project data you choose to share.

For legal and safety reasons

We may disclose information if required by law, or to protect the rights, safety, and security of Cardboard, our users, or others.

Business transfers

If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

With your consent

If you ask us to share data with a third party, we will do so.

We do not sell your personal information.

We keep information only as long as needed to provide the Service and for legitimate business purposes.

• Account data: retained while your account is active
• Customer Content: retained while you keep it in the Service, plus a limited period for backups and recovery
• Logs and telemetry: retained for security, debugging, and performance purposes

We use reasonable safeguards designed to protect information (for example, access controls and encryption in transit). No method of transmission or storage is completely secure.

Depending on where you live, you may have rights to:

• access or update your account information
• request deletion of your account and Customer Content
• opt out of marketing emails (you will still receive important service notices)
• control cookies through your browser settings

To make a request, contact us at founders@usecardboard.com.

If you access the Service from outside the United States, your information may be processed in the United States or other locations where our service providers operate. We take steps designed to provide appropriate protections for such transfers.

We may update this policy from time to time. If changes are material, we will provide notice (for example, through the Service or by email). The effective date above shows when this policy was last updated.

Questions or requests:

Email: founders@usecardboard.com

Address: Cardboard, Inc., 1900 Powell St, Emeryville, CA 94608